Privacy Policy
In this Privacy Policy you will find all relevant information applicable to our use of our customers' and users' personal data, regardless of which channel or medium (online or in person) Envolvências Interiores Lda (Combine Home brand) in Portugal uses to interact with us. We are transparent about what we do with your personal data, so that you understand the implications of our uses or the rights you have in relation to your data. We make available to you at all times all of the information included in this Privacy Policy that you can refer to at any time and, in addition, you will also find information about each processing of your personal data. We also aim to fulfil the obligation of transparency under the EU General Data Protection Regulation 2016/679 (‘GDPR’) and any national laws that may apply.
Some names that we will use in this Privacy Policy:
When we talk about our platform, we mean all the channels or means, digital or physical, that you can use to interact with us. The main ones are:
- Our website: www.combinehome.com.
- Physically, at our Showroom.
01. Who is the entity responsible for processing your data?
Envolvências Interiores Lda with NIPC 516 453 718, headquartered at Rua do Entroncamento, 112, 4580-602 Sobrosa-Paredes.
E-mail address responsible for data protection: info@combinehome.com
02. Why do we process your data?
Depending on the purposes for which we use your data, we need to process some data which will be, as the case may be, the following:
- Your identification data (e.g. your name, address, tax number, contact details, etc.);
- Economic and transactional information (for example, your financial data in case you wish to apply for financing to purchase our products);
- Commercial information (for example, if you have subscribed to our newsletter);
- Data about your tastes and preferences;
Remember that when we ask you to fill in your personal data in order to give you access to some feature or service on the platform, we mark some fields as mandatory, since they are data we need in order to be able to provide the service or give you access to the feature in question. Please note that if you decide not to provide us with such data, you may not be able to complete your registration as a user or you may not be able to take advantage of such services or features.
03. Purpose
03.1 To meet the requests or enquiries you make through the customer service channels
03.2 For marketing purposes
03.3 For functionality and quality analysis to improve our services
We only process personal data that is strictly necessary to manage or resolve your request. This purpose includes processing your data primarily for:
- Sending you information about our products or services via email or sms, only when consented to by you.
- Determining what your preferences are and therefore which products and services are best suited to your taste for sending targeted information.
- Carry out promotional actions (for example: organisation of fairs, contests, or for sending your list of saved items to the indicated e-mail address).
By participating in any promotional action, you authorise Combine Home to process the data you have provided to us according to each promotional action and to communicate them through various means such as social networks or on the platform itself. In each promotional action in which you participate, you will have available the terms and conditions with more detailed information about the processing of your personal data.
We inform you that your personal data for these purposes will be kept for 10 years after consent has been obtained and you may at any time, as mentioned above, ask to delete your personal data through info@combinehome.com.
When you access our website, we inform you that we will not process your navigation data for analytical and statistical purposes, that is, to understand how users interact with our platform. Moreover, on certain occasions we may carry out quality actions and surveys aimed at knowing the degree of satisfaction of our clients and users, and also to detect areas in which we can improve.
04. What is the legal basis for data processing?
The legal basis that allows us to process your personal data also depends on the purpose for which we process it, as explained in the following table:
04.1 Managing your registration as a user of the website/platform
To make a contact request on the website/platform, we need to process your personal data, otherwise we cannot manage your registration or fulfil your requests. In case you decide to use our website or access through a social network, the reason we are entitled to process your data is the consent you give when authorising the transfer of your data through the social network or website.
04.2 Development, fulfilment, and execution of the sales or service contract
The processing of your data is necessary for the conclusion of the sales or service contract. Some data processing related to the purchasing process will only be activated because you request or consent to it, such as the storage of payment data (accounting documents) for obtaining financing. In these cases, the basis for us to process your data is your own consent. We consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud when you make a purchase. We believe that the processing of this data is positive for all parties involved when making a payment for a purchase, and in particular for you, as it allows us to take measures to protect you against fraud attempts by third parties.
04.3 Customer support
We consider that we have a legitimate interest to respond to the requests or questions you make to us through the various existing means of contact. We understand that the processing of this data is also beneficial to you, insofar as it allows us to assist you appropriately and to respond to the requests made, to make inquiries to satisfy and even to present products that may meet your needs. When you contact us, in particular for the management of incidents related to your order or the product/service purchased via our website/platform, the processing of your data is necessary for the conclusion of the purchase contract as well as pre-contractual obligations, and comes from your consent. When your request is related to the exercise of the rights about which we inform you below, or to complaints related to our products or services, we are authorised to process your data for the fulfilment of our legal obligations.
04.4 Marketing
The basis of legitimacy for processing your data for marketing purposes is the consent you freely give us, for example when you agree to receive personalised information through various means.
05. How long do we keep your data?
The retention period of your data will depend on the purposes for which we process it, as explained below:
05.1 Managing your registration as a user of the website/platform
We will process your data for as long as you remain a registered user, i.e. until you cancel your registration.
05.2 Development, fulfillment and execution of the sales or service contract
We will process your data for as long as necessary to manage the purchase of the products or services you purchased, including possible returns, complaints or claims associated with the purchase of the particular product or service, for which we set the period at 3 years.
05.3 Customer support
We will process your data for as long as necessary to resolve your request.
05.4 Marketing
We will treat your data until you unsubscribe or ask to delete your personal data at info@combinehome.com. If you do not do so, we retain your personal data for such purpose for 10 years. Regardless of whether we process your personal data for the time strictly necessary to fulfil the corresponding purpose, we shall subsequently keep it duly stored and protected for as long as responsibilities may arise from the processing, in compliance with the legislation in force at each time. When each of the actions is time-barred, your data is deleted.
06. Do we share your data with third parties?
In order to fulfil the purposes indicated in this Privacy Policy, it is necessary for us to share your personal data with some entities of the Envolvências Interiores Lda Group and with third parties who support us in the services we provide to you, for example:
- Financial institutions;
- Technology service providers;
- Logistics, transport and delivery service providers and employees;
- Providers of customer support related services;
- Marketing and advertising related partners and service providers.
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
For reasons of service efficiency, some of the providers may not belong to the Envolvências Interiores Lda group, but they are all located in the European Economic Area. Please be advised that when we transfer your data to third parties, we safeguard the security of your data.
07. What are your rights?
We undertake to respect the confidentiality of your personal data and to guarantee you the exercise of your rights. We have established that you can exercise your rights free of charge by writing to us at info@combinehome.com indicating the reason for your request and the right you wish to exercise. In the event that we consider it necessary for us to be able to identify you, we may request a copy of an identifying document. In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:
- Request us to access the data we hold about you.
- To ask us to rectify the data we already hold about you.
- Request us to delete your data.
- Ask us to cancel or limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or keep it longer than necessary.
Where our entitlement to process your data is your consent or the performance of the contract, as explained above, you will also have the right to request portability of your personal data. This means that you will have the right to receive the personal data you have provided us with in a structured, commonly used and machine-readable format, in order to be able to transmit it directly to another entity without hindrance from us. On the other hand, where the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.
You also have the right to lodge a complaint with the data protection supervisory authority, to: Comissão Nacional de Proteção de Dados situa-se na Av. D. Carlos I, 134 – 1.º 1200-651 Lisboa. Telefone: 213 928 400 – Fax: 213 976 832 – e-mail: geral@cnpd.pt.
08. Changes to Privacy Policy
We may change the information set forth in this Privacy Policy at any time we deem appropriate, with prior notice to you. In this case, you will receive a message to your e-mail address when the change in question is significant in relation to your privacy, so that you can review the changes, evaluate them and, if appropriate, object to and cancel any service or feature.
09. Information on cookies
We use cookies and similar devices to facilitate your navigation on the platform, understand how you interact with us and, in certain cases, to be able to show you advertising based on your browsing habits.
10. Recruitment
The protection of your personal data is our priority. This privacy policy explains how the Companies handle and protect personal data about:
- candidates who apply to us for roles in the Group Companies, or via our website, job board, social networking sites or other sources;
- potential candidates;
- business contacts with our customers and suppliers;
- users of our websites;
We also inform you about your privacy rights, including the right to object to our processing. If you would like to contact us, please see the ‘How to contact us’ section of this policy.
10.1 Personal data we collect Applicants
When you register with us as a candidate, we process your personal data, including but not limited to your name, contact details and information from your CV. Where permitted by law, we may also collect information relating to your health (e.g. disability information for reasonable job adjustment), diversity information including race, ethnic origin, sexual orientation and religion (for equal opportunities monitoring), as well as details of any unspent criminal convictions, where required by a client or by us if you apply for a role with us. The Envolvências Interiores Lda organisation acting as Data Controller in this case will be the one managing the process for which you have applied.
If you use our website, click on links in emails we send you, open or forward these emails, or sign up to receive job alerts or other content from us, we also collect personal data from these interactions.
We also obtain personal data about you from third parties, including:
- references - when you are offered a job;
- former employers - to confirm dates of employment;
- educational institutions - to check your academic qualifications;
- credit reference agencies - if we need to check your financial situation;
- publicly available sources such as LinkedIn and indeed;
- clients to whom we have provided your CV and who have contacted you as part of a job application or who have given feedback on your CV.
10.2 Potential Candidates
We collect your personal data, including your name and contact details and professional biographical data obtained from publicly available sources such as LinkedIn and CV and social networking sites, so that we can contact you if we think you may be interested in our job search services at a future date.
We may also obtain your personal data from another candidate or from an employer who recommends you as a contact.
10.3 Users of our website or applications
We collect personal data, such as your IP address and other data about your device, which we need to provide you with our online content. We also collect data about your interaction with our website or applications, such as the pages you view. If you contact us, we will also collect information about your enquiry. We use cookies and similar technologies to collect much of this information, our cookie policy tells you more about this.
10.4 How we use your personal data
10.4.1 Applicants
We use your personal data to:
- provide you with job search services;
- communication;
- enable you to send your CV and apply for jobs;
- personalise your experience by creating a candidate profile;
- enable us to monitor equality and diversity;
- provide you with salary and interview advice;
- send you direct marketing aimed at informing you about job opportunities, industry reports and insights, events, promotions and competitions, and other content according to your marketing choices.
We also generate relevant and targeted banner adverts on our website and within your social networks to present you with jobs and content that we believe will be of interest. We target these adverts based on your previous interactions with our website, our emails and consultants. Your interaction with our adverts may be used to measure the effectiveness of our advertising campaigns and to improve our marketing strategy. This processing is done by means of Cookies and only if you have previously given your consent.